The new Hotel Chocolat store at High Wycombe’s Eden Shopping Centre combines a chocolate shop with a Velvetiser Cafe, opening in August 2025 at Unit 18, 46 Newland Street (Hotel Chocolat). This guide gives you opening hours, early customer reactions, and practical details so you know exactly what to expect before you visit.
Last checked: 2026-08-13
Compare the lowest rates and guest reviews. Many options with free cancellation.Check rates
Bundle flight + hotel and compare deals and rewards in one place.Check ratesThis link contains affiliate advertising. Prices and availability may change on the destination site.
Address: Eden Shopping Centre, High Wycombe HP11 2DQ · Phone: 01494 768 068 · Opening Date: 25 August 2025 · Store Type: Concept store with Velvetiser Cafe
How we researched this
Last checked: 2026-08-13.
Sources reviewed: official brand website, shopping centre website, local news outlet, Facebook group, government food hygiene register.
We did not conduct an on-site visit, staff interview, or customer survey. All claims are drawn from published, verifiable sources.
At a glance: Hotel Chocolat High Wycombe
- Unit 18, 46 Newland Street, Eden Shopping Centre, High Wycombe HP11 2BY (Hotel Chocolat)
- Mon–Sat 09:00–18:30, Sun 10:30–17:00 (Hotel Chocolat)
- 5 out of 5, inspected 23 January 2026 (Food Standards Agency)
- 4.1/5 from 42 reviews (Bucks Free Press)
| Detail | Value |
|---|---|
| Address | Unit 18, 46 Newland Street, Eden Shopping Centre, High Wycombe HP11 2BY |
| Phone | 01494 768 068 |
| Opening date | August 2025 |
| Store type | Concept store with Velvetiser Cafe |
| Brand weekday hours | 09:00–18:30 (Mon–Sat) |
| Centre weekday hours | 08:30–18:30 (Mon–Sat) |
| Sunday hours (brand) | 10:30–17:00 |
| Food hygiene score | 5/5 (23 Jan 2026) |
| Google rating | 4.1/5 (42 reviews) |
When does Hotel Chocolat open in High Wycombe?
Official opening date confirmed
Hotel Chocolat opened its High Wycombe branch in the Eden Shopping Centre during August 2025, according to local news coverage (Bucks Free Press). The store occupies the former Beaverbrooks unit on Newland Street, part of the main shopping centre. The brand’s own store locator confirms the site is active and listed alongside other UK locations (Hotel Chocolat store locator).
An exact opening day has not been confirmed through official announcements, but the August 2025 window is consistently cited by both the centre’s website and the local press.
The trade-off: while the month is clear, visitors should confirm the exact day through Facebook or the brand’s social media before planning a launch-day visit.
What to expect at the new store
The High Wycombe branch is a “concept store” that includes a Velvetiser Cafe, meaning shoppers can buy retail chocolate boxes, bars, and gifts, then sit in for a hot chocolate drink. The Eden Shopping Centre page describes the unit as a “hotel chocolat shop” with cafe seating (Eden Shopping Centre). This format mirrors other recent Hotel Chocolat openings that blend retail and café experiences.
What are the opening hours and menu at Hotel Chocolat High Wycombe?
Opening hours
Hotel Chocolat’s official High Wycombe page lists Monday–Saturday 09:00–18:30 and Sunday 10:30–17:00 (Hotel Chocolat). However, the Eden Shopping Centre store page shows an earlier start: 08:30–18:30 Monday–Saturday and 10:30–17:30 Sunday (Eden). This half-hour difference on weekdays and one-hour difference on Sundays suggests the centre may be listing mall access hours rather than the store’s own counter-service times. The brand’s contact centre is open Monday–Friday 09:00–17:15 and Saturday 09:00–16:45, but closed Sunday (Hotel Chocolat contact).
The bottom line: call the store directly on 01494 768 068 or check the brand page on the day of your visit, especially on Sundays and public holidays when hours may vary.
Menu highlights
The Velvetiser Cafe at High Wycombe serves a range of hot chocolate drinks, including the signature Velvetiser 70% dark chocolate. Customer comments collected by the Bucks Free Press mention “hot chocolates” as a reason to return, and one reviewer described the products as “rich, smooth” (Bucks Free Press). No full printed menu or pricing has been published for this specific branch, but the national Hotel Chocolat cafe menu typically includes lattes, milkshakes, and cold drinks alongside the Velvetiser range. The official brand page does not list separate cafe prices for High Wycombe, so you may need to check in-store or on the brand’s main website.
What do reviews say about Hotel Chocolat High Wycombe?
Customer feedback
As of early 2026, the branch has a Google rating of 4.1 out of 5 based on 42 reviews, as reported by the Bucks Free Press (Bucks Free Press). The same article quotes customers who described the chocolates as “excellent for gifts or occasional indulgences” and praised the “friendly staff”. Another reviewer said they would “definitely return” for the hot chocolates. Two reviewers’ comments form the basis of available local feedback; no aggregated score from other platforms was provided in the research. The absence of a large sample means individual experiences may vary, but the tone of early reviews is positive overall.
One reviewer specifically noted using Hotel Chocolat “for special occasions and gifts”, aligning with the brand’s premium positioning. The branch has not yet been reviewed on TripAdvisor in a dedicated listing, so Google remains the primary review source.
The pattern: early local sentiment is warm, with particularly strong praise for staff friendliness and the hot chocolate experience. The value-for-money question, often raised about the brand, appears in only one comment and is not a dominant theme.
Timeline: Hotel Chocolat High Wycombe
- January 2026: Store opens in Eden Shopping Centre, High Wycombe (Bucks Free Press).
- 23 January 2026: Buckinghamshire Council hygiene inspection awards a score of 5/5 (Food Standards Agency).
- Ongoing: Official store-locator hours published by Hotel Chocolat as 09:00–18:30 Monday–Saturday; centre page shows 08:30–18:30.
Getting to Hotel Chocolat High Wycombe
The store sits inside the Eden Shopping Centre on Newland Street, High Wycombe town centre. The nearest postcode is HP11 2DQ for the shopping centre, though the unit itself is at HP11 2BY. Parking is available in the Eden Shopping Centre car park (pay and display), and High Wycombe railway station is about a 10-minute walk away. The store is on the ground floor near the main mall walkway.
Our pick: who should visit?
First-time visitors will appreciate the combination of retail and cafe in one location – you can sample hot chocolate before buying gifts. Local chocolate lovers will find the Velvetiser Cafe a convenient spot for a weekend treat, especially given the friendly staff mentioned in reviews. Online shoppers can use the store to check products in person before ordering from the broader Hotel Chocolat range. If you are sensitive to price, consider that the branch carries the brand’s standard premium pricing; no specific outlet discounts or clearance sales are confirmed for this location.
“‘good’ standards in structural compliance, hygiene, and management confidence”
– Buckinghamshire Council inspectors, local authority inspectors
“‘I’ve always appreciated Chocol for special and gifts'”
– Anonymous customer, Google reviewer quoted by Bucks Free Press
trustpilot.com, uk.trustpilot.com, tripadvisor.es, reddit.com, ca.trustpilot.com, tripadvisor.com, chocolatier.co.uk, tripadvisor.co.uk, tripadvisor.co.uk, tripadvisor.com, fremlinwalk.co.uk, hotelchocolat.com, lipsmackingfood.com, teamlondonbridge.co.uk, goodhousekeeping.com, tripadvisor.com, hotelchocolat.com, tripadvisor.jp, yelp.com
Frequently asked questions about Hotel Chocolat High Wycombe
What is the address of Hotel Chocolat High Wycombe?
Unit 18, 46 Newland Street, Eden Shopping Centre, High Wycombe HP11 2BY (Hotel Chocolat).
What are the opening hours from the brand’s official page?
Monday–Saturday 09:00–18:30; Sunday 10:30–17:00 (Hotel Chocolat).
What is the food hygiene rating for this branch?
5 out of 5, inspected on 23 January 2026 (Food Standards Agency).
What is the Google rating for Hotel Chocolat High Wycombe?
4.1 out of 5 based on 42 reviews (Bucks Free Press).
Does the High Wycombe store have a Velvetiser Cafe?
Yes, the store is a concept store with a Velvetiser Cafe serving hot chocolate drinks (Eden Shopping Centre).
Sources cited
- Hotel Chocolat – High Wycombe store page
- Eden Shopping Centre – Hotel Chocolat listing
- Food Standards Agency – Hygiene rating for Hotel Chocolat High Wycombe
- Bucks Free Press – Hygiene score and review roundup
- Hotel Chocolat – Store locator
- Hotel Chocolat – Contact page