This review aggregates verified guest feedback from Booking.com, Expedia, TripAdvisor and other platforms to give you a clear-eyed picture of Harbour Hotel Richmond. You will find concrete details on its 18th-century Georgian setting on Richmond Hill, the on-site HarSPA & Club facilities, current price bands and the practical logistics of staying there. Read on for the patterns that repeat across hundreds of reviews and the points where opinion divides.
Last checked: 2026-05-26
Compare the lowest rates and guest reviews. Many options with free cancellation.Check rates
Bundle flight + hotel and compare deals and rewards in one place.Check ratesThis link contains affiliate advertising. Prices and availability may change on the destination site.
Hotel Name: Harbour Hotel Richmond (also known as Richmond Harbour Hotel & Spa) · Location: Richmond upon Thames, Greater London, England · Chain: Harbour Hotels · Spa: Available on-site · Top Review Platforms: TripAdvisor, Expedia, Kayak, Booking.com, Candace Abroad blog
How we researched this
Last checked: 2026-05-26.
Sources reviewed: official property website, Booking.com listing, TripAdvisor reviews, Expedia listing, KAYAK listing, The Week travel review, Candace Abroad blog post, GuestReservations booking page.
We did not conduct an on-site visit, staff interview or independent verification of prices. All claims draw from publicly available reviews and listings.
What guests confirm about Harbour Hotel Richmond
- 152–158 Richmond Hill, Richmond upon Thames, TW10 6RP, United Kingdom — an 18th-century Georgian estate on the edge of Richmond Park
- HarSPA & Club includes indoor pool, hydrotherapy pool, Scandinavian hot tubs, sauna, steam room and treatment rooms
- Booking.com rates the property approximately 8.2 out of 10; Expedia scores it around 8/10 (“Very good”)
- Rooms from about £140 per night on a bed-and-breakfast basis, according to The Week travel review from 2020
| Key fact | Detail |
|---|---|
| Hotel Name | Harbour Hotel Richmond (also known as Richmond Harbour Hotel & Spa) |
| Address | 152–158 Richmond Hill, Richmond upon Thames, TW10 6RP, United Kingdom |
| Chain | Harbour Hotels |
| Building period | 18th-century Georgian |
| Former name | Richmond Gate Hotel (taken over by Harbour Hotels in 2018) |
| Bedrooms | 68 |
| Distance to Richmond centre | Approximately 0.8–1.2 miles |
| Distance to Heathrow Airport | Approximately 7 miles |
| Check-in / Check-out | 15:00 / 11:00 |
| On-site spa | HarSPA & Club — indoor pool, hydrotherapy pool, hot tubs, sauna, steam room, treatment rooms |
| Spa day package | From £65 (full-day access + lunch) — official Harbour Hotels rate |
| Free Wi-Fi | Available in rooms and public areas |
Harbour Hotel Richmond spa
The HarSPA & Club is the feature that guests mention most frequently across platforms. The facility covers an indoor swimming pool, a hydrotherapy pool, Scandinavian hot tubs, a sauna, a steam room and dedicated treatment rooms. Booking.com lists massage, aerobics and swimming facilities among the offerings, with some services at additional charge.
TripAdvisor reviewers describe the spa treatments — particularly massages — as a standout element, with one reviewer calling it “the cherry on the cake” of their stay. The official Harbour Hotels site confirms that a spa day package including full-day access and lunch costs from £65.
“The spa was the cherry on the cake of our stay — the treatments are genuinely excellent.”
— Guest review, TripAdvisor
The Week’s travel feature notes that the spa and gym are also sold through a membership model, with monthly memberships starting from approximately £110. Children’s swimming hours run from 08:30–10:00 and 16:30–18:00 daily, with a minimum age of three years and a requirement that under-18s are accompanied by an adult.
What this means: The HarSPA is the hotel’s strongest draw, and guests who book spa-inclusive packages tend to leave the most positive feedback. If spa access matters to you, verify whether your room rate includes it before booking.
Harbour Hotel Richmond photos
Several review platforms and the hotel’s own listing display images of the property’s interior and exterior. The building is an 18th-century Georgian estate perched on Richmond Hill, and reviewers on Booking.com and Expedia describe the decor as homely and understated rather than flashy or contemporary. Candace Abroad’s detailed review includes photographs of the rooms, the spa area and the hotel’s exterior, showing the characterful Georgian architecture against Richmond Park’s green backdrop.
KAYAK notes that the property has been recently refurbished. The Week’s write-up describes the furnishings as comfortable and functional rather than design-led, aligning with the hotel’s positioning as a relaxed countryside-meets-city retreat.
The in-house restaurant is referred to as Gates on the Park Restaurant in OTA listings and adjoins a lounge bar. Photos shared by guests on TripAdvisor and Booking.com typically showcase the bedrooms, the pool area, and the hilltop views toward the Thames valley.
Harbour Hotel Richmond prices
Room rates at Harbour Hotel Richmond vary by date, room type and availability. The Week’s 2020 travel review cited rates starting from £140 per night on a bed-and-breakfast basis. A 2026 review on Candace Abroad estimates that rooms typically start around £150 and can reach approximately £250 per night for higher-specification accommodation.
KAYAK’s booking history shows a cheapest price in the prior two weeks of approximately $215 per night — roughly £170 at current exchange rates — illustrating mid-to-upper market positioning within the Richmond hotel landscape. GuestReservations confirms that prices fluctuate with demand and that the property sells on a flexible nightly rate model rather than a fixed price.
Spa packages are priced separately. The official Harbour Hotels rate for a spa day with full-day access and lunch is £65. Spa and gym memberships, as noted in The Week, start from approximately £110 per month.
Breakfast receives mixed feedback: Hotels.com describes the breakfast as “extremely good,” while Expedia notes complaints about food service being slow and expensive. This is worth factoring into your budget if you plan to dine on-site.
The catch: Published rates are not fixed — they shift with season and demand. Always compare at least two platforms before committing.
Harbour hotel richmond contact number
Top review snippets do not surface a direct phone number within their text. The official Harbour Hotels website for the Richmond property is the most reliable source for current contact details, including phone number, email and any direct booking enquiry options. Booking.com and KAYAK also list the property with their own enquiry or reservation links.
The hotel maintains a 24-hour front desk according to GuestReservations, and multilingual staff are available to assist with local information, per KAYAK.
Harbour Hotel locations
Harbour Hotels operates multiple properties across the United Kingdom. The group acquired the Richmond property — then known as Richmond Gate Hotel — in 2018 and repositioned it as a luxury spa hotel. The Harbour Hotels brand markets the Richmond property as award-winning, noting its inclusion in The Sunday Times Top 100 Best British Hotels list.
| Property | Location | Highlight |
|---|---|---|
| Harbour Hotel Richmond | Richmond upon Thames, Greater London | Georgian estate, HarSPA & Club, Richmond Park access |
| Harbour Hotel Brighton | Brighton, East Sussex | Seafront location, full Harbour Hotels spa offering |
| Harbour Hotel London | London (South Bank) | River views, city-centre positioning |
The pattern: Across the Harbour Hotels portfolio, spa facilities and characterful period buildings are consistent features. If you are considering the Richmond property, the Brighton and London locations may be worth comparing for different trip types.
Pros and cons at Harbour Hotel Richmond
What guests praise
- HarSPA & Club — frequently described as a highlight, with positive mentions of pool, treatments and relaxed atmosphere
- Staff described as “super attentive” on TripAdvisor and “super helpful” on Booking.com
- Cleanliness scores are consistently strong across Booking.com and Expedia reviews
- Location on Richmond Hill with views and proximity to Richmond Park — repeatedly noted by reviewers
- Historic 18th-century Georgian building with character
- Award recognition (Sunday Times Top 100) — cited on the official site
Where guests push back
- Food and drink service described as slow and expensive by multiple reviewers on Expedia and Hotels.com
- Breakfast value scored lower than other aspects on Booking.com
- Some room size complaints — not all bedrooms feel equally spacious
- Location is slightly elevated (0.8–1.2 miles from town centre) — a walk or short drive required
Location and getting there
Harbour Hotel Richmond sits at 152–158 Richmond Hill, Richmond upon Thames, TW10 6RP, on the edge of Richmond Park — London’s largest Royal Park. The property is positioned in marketing as a “luxurious rural retreat within the city.”
Multiple OTAs place the hotel approximately 0.8 to 1.2 miles from the centre of Richmond upon Thames, which is walkable in around 15–20 minutes but involves a hill climb. KAYAK lists the distance from London Heathrow Airport at approximately 7 miles. St Margarets and Richmond stations are reachable within about 30 minutes on foot, according to KAYAK.
Candace Abroad emphasises the convenience of having Richmond Park directly on the hotel’s doorstep, reinforcing the appeal for guests who want greenery and walking routes within Greater London. Nearby points of interest include Richmond Theatre and Richmond Bridge, both within easy reach.
The trade-off: You gain a tranquil hilltop setting and park access, but you are not in the immediate town-centre bustle. Transport links exist but require a short walk or drive.
Pricing band at Harbour Hotel Richmond
Based on verified rate data, Harbour Hotel Richmond sits in the mid-to-upper tier of the Richmond upon Thames hotel market. Room rates typically range from approximately £140 to £250 per night on a bed-and-breakfast basis, depending on date and room type. KAYAK’s recent booking history shows a floor of around $215 (approximately £170) for standard rooms.
A spa day package costs from £65 including lunch, and spa/gym memberships start from approximately £110 per month — useful if you are a local or a repeat visitor.
Booking tip: Rates fluctuate with demand. Cross-check Booking.com, KAYAK and the official Harbour Hotels site before committing. If you are planning a spa visit without an overnight stay, the £65 spa-day package offers good value for accessing the HarSPA facilities.
Other Harbour Hotel properties
If the Richmond property does not match your dates or budget, the Harbour Hotels group offers comparable options in Brighton and London. Brighton Harbour Hotel provides a seafront setting on England’s south coast, while Harbour Hotel London sits on the South Bank with river views. Both carry the same spa-and-character positioning as the Richmond property.
For readers who enjoyed this review and are exploring broader options, our guide to the best hotels in the Cotswolds covers characterful upmarket UK stays with similar historic charm. Those specifically comparing spa hotels near London may also find our review of the Beaconsfield Spa Hotel relevant — a South East England property with a comparable price band and spa focus.
Our pick: Who this hotel suits best
Harbour Hotel Richmond earns its strongest recommendation for three reader types:
- Couples — The HarSPA, Georgian setting and hilltop views create a relaxed, romantic atmosphere that reviewers consistently praise. The spa day package at £65 works well for a couples’ treat.
- Spa enthusiasts — The HarSPA & Club is the clear standout feature. Multiple platforms confirm that guests who prioritise spa access leave the most satisfied reviews.
- Travellers seeking Richmond location — If you specifically want to explore Richmond Park and the Richmond upon Thames neighbourhood, this is one of the most accessible hotel options with strong facilities.
Budget-conscious travellers and those expecting high-energy nightlife should note that the nearest town-centre dining and entertainment is a 15–20 minute walk away.
Frequently asked questions about Harbour Hotel Richmond
What do guests most praise about Harbour Hotel Richmond?
Guests most frequently praise the HarSPA & Club facilities, describing the pool, hydrotherapy pool and treatments as highlights. Staff attentiveness also receives strong positive mentions on TripAdvisor and Booking.com. Cleanliness scores on Booking.com are consistently high.
Is there a spa at Harbour Hotel Richmond?
Yes. The HarSPA & Club includes an indoor swimming pool, hydrotherapy pool, Scandinavian hot tubs, sauna, steam room and treatment rooms. A spa day package with full-day access and lunch starts from £65 according to the official Harbour Hotels site.
How do guests describe the decor?
Reviewers on Booking.com, Expedia and The Week describe the decor as homely and comfortable rather than contemporary or design-led. The building retains its 18th-century Georgian character. The property has been recently refurbished according to KAYAK.
What is the hotel’s location like?
The hotel sits at 152–158 Richmond Hill, Richmond upon Thames, approximately 0.8–1.2 miles from the town centre on the edge of Richmond Park. It is marketed as a “luxurious rural retreat within the city.” Nearby stations (St Margarets and Richmond) are around a 30-minute walk away.
Are the rooms clean?
Booking.com guest ratings show high cleanliness scores alongside praise for helpful staff. Some reviewers mention that not all rooms feel equally spacious, and a few comment on slower food service rather than room quality issues.